Terms of use

  • Admission on any scheduled cruise is subject to availability at all times.
  • Places may be reserved in advance by phone or through our online booking system as required.
  • No refunds payable unless sailings are canceled.
  • Customers who fail to show for their tour (or arriving late) will forfeit their tickets and will not be issued a refund.
  • Canal Boat Restaurant Tours require payment to secure all bookings.
  • The final decision regarding the operation or cancellation of any sailing rests with the Master on duty at all times.
  • Published schedules are subject to alteration without notice and form no part of any contract for carriage.
  • Passengers, including those with confirmed reservations, must be at the designated embarkation point at least 15 minutes prior to departure to secure passage – late arrivals will only be accommodated if space is still available or will be offered passage on the next available sailing.
  • In the interests of safety, passengers must follow crew instructions at all times whilst on board the ship.

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